North Texas Startups Riding the AI Wave

05 July 2023

AI: Not Just Sci-Fi Anymore

Imagine a world where your calls to customer service are answered not by a human, but by a smart machine that can handle your queries just as efficiently. Sounds like something out of a sci-fi movie, right? Well, it's happening right here in North Texas, where startups are embracing artificial intelligence (AI) to make work more efficient and help executives make better decisions.

AI in Action: Denton County's Virtual Assistant

Take Denton County, for instance. They've recently given the green light to an intelligent virtual assistant. This AI-powered helper will lend a hand to the county's six tax offices, dealing with tasks like handling property taxes, renewing vehicle registrations, and transferring vehicle titles. It's like having an extra pair of hands, but without the need for coffee breaks!

SmartAction: The AI Pioneer

Then there's SmartAction, a Fort Worth business that's been in the AI game for over a decade. They've been crafting robo-answering machines and text chats that companies like AAA and DSW use to guide customers. And guess what? They recently bagged $38 million in their latest fundraising round to grow their conversational AI platform. Talk about riding the AI wave!

AI: Job Stealer or Job Creator?

But what about the elephant in the room - job loss? While some folks are worried that AI might snatch away jobs, SmartAction CEO Kyle Johnson has a different take. He believes AI will free up employees to focus on more complex tasks. So, instead of answering the same old questions day in and day out, employees can tackle more challenging and rewarding tasks. Sounds like a win-win, doesn't it?

AI: The Future of Office Work?

But the AI revolution doesn't stop at customer service. Kay Yut Chen, a professor at the University of Texas at Arlington, sees AI simplifying office work and making it more efficient. Imagine having an AI tool that can help executives make decisions or even assist in writing and copy editing. It's like having your own personal assistant, but without the need for a desk or a chair!

AI in Healthcare: A Game Changer

And it's not just office work that's getting an AI makeover. OnPoint Healthcare Partners, a Flower Mound-based company, is using AI to transcribe clinical notes. This means doctors can focus more on their patients and less on paperwork. While the medical industry might be a bit cautious about embracing AI, it's clear that the potential benefits are too big to ignore.

So, there you have it. From customer service to office work to healthcare, AI is making waves in North Texas. And while there are valid concerns about job loss and copyright infringement, it's clear that the benefits of AI are too big to ignore. So, here's to the AI revolution - may it continue to transform our lives for the better!